Effective Date: 01.08.2024
At White Horse Technology, we strive to provide high-quality services to our clients. This Refund and Cancellation Policy outlines the terms under which clients may cancel services and request refunds. By engaging with our services, you agree to the terms outlined in this policy.
1. General Policy
- All service fees are non-refundable unless specifically stated otherwise in this policy.
- Refunds are only considered under certain circumstances as outlined below.
2. Service Cancellation
- Cancellation by the Client: If you wish to cancel a service, you must notify us in writing (via email) at least 7 days before the scheduled start date of the service.
- Cancellations made after the specified time frame may not be eligible for a refund.
3. Refund Eligibility
- No Refunds: Due to the nature of our services, we generally do not offer refunds once services have been rendered or initiated.
- Refunds for Non-Delivery: If a service has not been delivered within the agreed-upon time frame and we fail to communicate any delays, you may request a full refund.
- Service Dissatisfaction: If you are dissatisfied with the service provided, you must notify us within 5 days of service completion. We will investigate the matter and, if justified, provide a partial or full refund based on our findings.
4. Process for Refund Requests
- To initiate a refund request, please contact us at:
- Email: info@whitehorsetechno.com
- Include your name, service details, and reason for the refund request.
5. Refund Processing Time
- Approved refunds will be processed within 14 business days after the request has been approved. Refunds will be issued via the original payment method.
6. Exceptions
- Certain services may have specific cancellation or refund terms outlined at the time of purchase. Please refer to those terms for more information.
7. Amendments to the Policy
- White Horse Technology reserves the right to amend this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Information
For any questions regarding this Refund and Cancellation Policy, please contact us:
White Horse Technology
Address: Aparna Astute, 2nd Floor, 8-1-293/E/10 Old Mumbai Hwy, Aparna Senore Valley Villas, Ambedkar Nagar, Shaikpet, Hyderabad – 500008
Phone: +91 9346286824
Email: whitehorsetechno@gmail.com, info@whitehorsetechno.com